Shipping, Returns & Refunds Policy

Effective Date: [01.10.26]

This policy explains how Kaffa Crown intends to manage product delivery, order issues, returns and refunds. The final policy must reflect the actual fulfillment model and applicable consumer protection laws.

1. Order Confirmation

Orders should be considered accepted only after the applicable order confirmation and payment or commercial arrangements have been completed.

Product availability, pricing, shipping costs and delivery estimates should be confirmed before payment is finalized.

2. Shipping & Delivery

Available destinations, shipping methods, delivery costs and estimated timelines will depend on the product, destination and fulfillment arrangements.

For international coffee trade, the parties should agree on applicable delivery terms, documentation, responsibility for freight and any relevant import duties or taxes before shipment.

Delivery estimates are not guaranteed unless expressly agreed in writing.

3. Coffee Freshness & Storage

Customers should follow the storage guidance provided with their coffee. Roasted coffee should be stored in a suitable, dry environment and protected from excessive heat, moisture and strong odors.

Product-specific storage instructions should be included where appropriate.

4. Damaged, Incorrect or Missing Orders

Customers should contact Kaffa Crown promptly if an order arrives damaged, contains an incorrect item or appears incomplete.

Where appropriate, customers may be asked to provide photographs, order details and other information needed to investigate the issue.

5. Returns

Return eligibility depends on the product, its condition, the circumstances of the request and applicable law.

Because coffee is a consumable product, opened or used products may be subject to restrictions, except where a return, replacement or refund is required by law.

The final policy should clearly disclose any return deadlines, product-condition requirements and applicable exceptions before checkout.

6. Refunds

Where a refund is approved, the refund method and processing time should be communicated to the customer. Actual processing times may depend on the payment provider and financial institution.

7. Wholesale & Custom Orders

Wholesale, private-label and specially prepared orders may require separate written terms addressing deposits, production, cancellation, specifications, delivery and remedies for non-conforming goods.

These terms should be agreed before the order is accepted.

8. Contact

For shipping, returns or refund inquiries, contact:

Kaffa Crown
5333 S Arville St, Suite 207
Las Vegas, NV 89118, USA
Phone: 702-969-7272